I can't manage to access to the MEMO application (Altair).

  • Your tablet needs to be connected to internet when you login


My tablet doesn't synchronize (error message).

  • You need to have a stable internet connexion during all the synchronisation. You can use data from the smartphone 
  • During 2:00am GMT+0 the server can be busy (daily update)
    • Wait 10minutes before to re try to synchronize
  • You don't have the last version of the tablet install.
    • Download the last version of the tablet from the home page 
  • Your android version is too old
    • Change of tablet
  • In "settings" the web address was modified
    • Reinstall the tablet


I have nothing in my tablet (no WO, no EQ).

  • Your tablet isn't synchronised. Do a global synchronisation


I see location in the tablet, I don't see in the website.

  • You need to purge the database in the tablet before to do a global synchronisation


Inventory: I don't have the button to scan labels

  • Go to the MEMO application (Altair), open from the menu : “settings”, at the end of the page, unselect the tick “physical barcode scanner"


Inventory : I don't arrive to scan the stickers of the EQ during the inventory (barcode/QRcode)?

  • The end of the barcode is very close to the end of the sticker and the surface of the equipment is dark > print a new sticker
  • There isn't enough light > click on "turn on the flash"
  • The barcode/QRcode is partially erased > print a new sticker (and use the serial number during this inventory)


Inventory : How can I do the inventory of an group of EQ (example : fire extinguisher) 

  • You can change the inventory status of the EQ with the bottom on the right of the EQ during the inventory as "found"


Inventory : When I scan my MEMO sticker or when I fill manually the EQ-code, I have the message "unknow code"

  • The equipment is registered in another mission (another country)
  • The equipment was removed of the database by administrator (example : decision LogCo to stop to follow a type of EQ)
  • The indicated equipment code is spelt incorrectly (example forget to put "-" between EQ and the number)


Inventory : When I scan the manufacture sticker or when I fill manually the serial number, I have the message "unknow code"

  • The equipment is registered in another mission (another country)
  • The equipment was removed of the database by administrator (example : decision LogCo to stop to follow a type of EQ)
  • The indicated equipment code is spelt incorrectly (example record in MEMO with space but you fill without space in the tablet)
  • The equipment isn't record on MEMO : You need to create it after the inventory and print a sticker. 


When I print stickers, they are offset from the paper.

  • Contact your focal point, there are practical sheet explaining the printer settings to print well the stickers


I have only 1 sticker to print, but some stickers were already printed with the paper.