Once you are logged in to MEMO:

  • Go to the left side of the screen under the module Maintenance and click WORK REQUEST
  • Create a new Work Request by clicking on the icon at the top of your MEMO screen


  • Fill the following mandatory information:
  • Requester Name / Position
  • Equipment Code: you can directly enter the equipment code OR select from the drop down menu or passing by the “tree view”.
  • Problem description:  Brief description of the fault on the equipment.



  • Add other information such as your email and an ‘Out of order’ date if relevant.
  • Click on SAVE


your Work Request is saved and sent to the Logistics Department in MEMO. This isn't notification by email.


Tips: Complete a detailed description of the problem: Since when? After what operation? Has it made noise? Warning signs? Action already taken? Out of service? Or working, but not effective. 


Tips: To enter the equipment, you can also enter the serial number or the MSF number in the field; MEMO will automatically find the equipment code.



Note :All fields in orange are mandatory thus need to be filled out before saving. 

On saving, if they are not filled out, a pop-up window in Orange will highlight errors. If filled out correctly, a pop-up window in GREEN will highlight Saved OK.


Follow up 

  • You can come back later to follow up your request : click on the bottomto open your WR : you will see if the one WO is open for this WR, the status of the WO (approved, done, close) and the report of the WO.